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Inside Sales Associate

Salary undisclosed

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About Us

Razorpay is a full-stack payments solution that makes it easy for businesses of all sizes to collect payments in Singapore and Malaysia.

Razorpay group - India’s leading Payments and Banking Platform for businesses. The company serves over 10 million businesses and is backed by some of the world's marquee investors that include Sequoia Capital India, Tiger Global, Lone Pine Capital and TCV, and was part of the prestigious Silicon Valley tech accelerator, Y Combinator.

About The Roles

As an Inside Sales Representative for Payment Gateway Solutions, you will play a critical role in driving revenue growth and expanding our customer base. You will be responsible for building strong relationships with potential clients, identifying their payment processing needs, and presenting our payment gateway solutions to meet those requirements. Your goal will be to convert leads into satisfied customers by effectively demonstrating the value of our products and services.

Reporting to: Head of Partnership & Inside Sales

Roles and Responsibilities

  • Lead Generation: Proactively identify potential clients and generate qualified leads through research, cold calling, email campaigns, and social media channels.
  • Lead servicing: Engaging with the merchants who showed interest in Razorpay products and helping them onboard on to the platform.
  • Consultative Selling: Understand clients' pain points and business requirements to provide effective and tailored solutions that will enhance their payment processing capabilities and overall business operations.
  • Quota Attainment: Meet and exceed monthly and quarterly sales targets and performance metrics.
  • Relationship Building: Cultivate and maintain strong relationships with clients, ensuring exceptional customer service and satisfaction throughout the sales cycle and beyond.
  • Market Research: Stay up-to-date with industry trends, competitor offerings, and market demands to effectively position our payment gateway solutions.
  • Collaboration: Collaborate with cross-functional teams, including marketing and product development, to drive lead generation and product enhancements based on customer feedback.
  • CRM Management: Accurately record all customer interactions, update lead status, and manage sales pipeline using the company's Customer Relationship Management (CRM) system.
  • Sales Reporting: Prepare regular sales reports and updates for the sales manager, highlighting achievements, challenges, and opportunities.

Requirements and Qualification

  • Malaysian Fresh Graduate in Bachelor's degree in Business Administration, Sales, Marketing, or a related field.
  • Strong communication and interpersonal skills with the ability to establish rapport with diverse clients.
  • Demonstrated success in meeting and exceeding sales targets and quotas.
  • Excellent presentation and negotiation skills.
  • Proficiency in using CRM software and sales tools.
  • Can speak Malay and Mandarin fluently
  • Self-motivated, results-driven, and able to work independently as well as part of a team.
  • Ability to adapt quickly to changing market conditions and customer needs.