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Customer Experience Professional (ANZ Market)

RM 3,800 - RM 4,000 / month

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Working Days: Monday, Tuesday, Wednesday, Saturday, and Sunday. Weeks off (Thursday and Friday)

Working Time: 4:00am – 1:00pm (Fixed shift)

POSITION SUMMARY:

To provide premium customer support to Diabetes Care based clientele. This support is provided by either phone or email, which includes direct contact with Diabetes Care, its customers, and their support partners.

Job Descriptions: -

Primary Job Functions:

Provide primarily customer service-based phone support to client customers.

Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand.

Accurately record and update customers’ cases into client’s CRM and trackers following appropriate processes.

Provide accurate and understandable information to all customers and support partners.

Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.

Ensure all follow ups are done in a timely manner.

Ensure all SLA’s are met appropriately.

Maintain high level of customer satisfaction whilst maintain a professional manner.

Be familiar with all policy, processes, and product knowledge and escalation paths.

Remain polite, patient and courteous with customer throughout the experience.

Ensure the end-to-end experience for all customers is at a high level of customer satisfaction.

Requirements: -

SPM with 3 years of working experience in customer service.

Any Diploma holder with 1 year of working experience in customer service.

Any Bachelor/Degree holder (No experience needed).

Fresh graduates are encouraged to apply.

Good communication in English language.

Job Types: Full-time, Permanent

Pay: RM3,800.00 - RM4,000.00 per month

Benefits:

  • Health insurance

Schedule:

  • Early shift
  • Weekend jobs