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Outbound Customer Service

RM 2,500 - RM 3,000 / Per Mon

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Role Title : Customer Service Consultant (Astro Debt Collector)

Work from office mode

Location : Plaza Sentral, KL Sentral (Easy Access to Public Transport (LRT/KTM, MRT, Monorail, ERL, Bus and E-hailing services)

DUTIES AND RESPONSIBILITIES:

 Professionally Interact with customers via phone to provide information and assistance and to manage Outbound & Inbound services for Winback & Collection of Involuntary Churn Operations

 To reconnect and reactivate customers account to be active and to recover any amount owed to

Management

 Collection Treatment/Process Flow for different group of customers, as per the Credit Class

(H/M/L) and Debt Age provided by the Management

 Attend to customer’s complaint or request and to adhere to the process and procedures that

has been stipulated by the Management

 Cross-selling of all products and services including all upgrades for product & packages

 Achieve productivity standards and goals while maintaining the highest level of customer service

 Undertake any other duties as-and-when assigned by the Management

 You will be accountable for meeting individual (KPIs) and team goals

Working Days : Monday - Sunday

*Work any 5 days in a week with 2 days off

* Work Shift 09:00AM to 06:00PM

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

  • Additional leave
  • Flexible schedule
  • Health insurance
  • Opportunities for promotion
  • Professional development

Schedule:

  • Day shift

Supplemental Pay:

  • Attendance bonus
  • Commission pay