Outbound Customer Service
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Role Title : Customer Service Consultant (Astro Debt Collector)
Work from office mode
Location : Plaza Sentral, KL Sentral (Easy Access to Public Transport (LRT/KTM, MRT, Monorail, ERL, Bus and E-hailing services)
DUTIES AND RESPONSIBILITIES:
Professionally Interact with customers via phone to provide information and assistance and to manage Outbound & Inbound services for Winback & Collection of Involuntary Churn Operations
To reconnect and reactivate customers account to be active and to recover any amount owed to
Management
Collection Treatment/Process Flow for different group of customers, as per the Credit Class
(H/M/L) and Debt Age provided by the Management
Attend to customer’s complaint or request and to adhere to the process and procedures that
has been stipulated by the Management
Cross-selling of all products and services including all upgrades for product & packages
Achieve productivity standards and goals while maintaining the highest level of customer service
Undertake any other duties as-and-when assigned by the Management
You will be accountable for meeting individual (KPIs) and team goals
Working Days : Monday - Sunday
*Work any 5 days in a week with 2 days off
* Work Shift 09:00AM to 06:00PM
Job Type: Full-time
Pay: RM2,500.00 - RM3,000.00 per month
Benefits:
- Additional leave
- Flexible schedule
- Health insurance
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Attendance bonus
- Commission pay