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Customer Service客服

RM 3,500 - RM 3,500 / Per Mon

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Availability Status

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· Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns

· Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques

· Expertly articulating and presenting information about our products while professionally managing high inquiry volumes

· Embracing accountability for individual KPIs and working cohesively towards team goals

· Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions

· Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers

· Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times

Requirement

· Strong proficiency in Mandarin, giving you a chance to showcase your language skills

· Good command of English or Bahasa Malaysia to round out your communication abilities

· Previous experience in a contact centre or customer service role? That's a big plus!

· A minimum SPM qualification, showing that you have the fundamentals in place

Job Types: Full-time, Permanent, Fresh graduate

Pay: From RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Schedule:

  • Rotational shift

Supplemental Pay:

  • Yearly bonus

Application Question(s):

  • Notice Period

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Mandarin (Preferred)