Customer Service客服
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· Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns
· Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
· Expertly articulating and presenting information about our products while professionally managing high inquiry volumes
· Embracing accountability for individual KPIs and working cohesively towards team goals
· Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions
· Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
· Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times
Requirement
· Strong proficiency in Mandarin, giving you a chance to showcase your language skills
· Good command of English or Bahasa Malaysia to round out your communication abilities
· Previous experience in a contact centre or customer service role? That's a big plus!
· A minimum SPM qualification, showing that you have the fundamentals in place
Job Types: Full-time, Permanent, Fresh graduate
Pay: From RM3,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Yearly bonus
Application Question(s):
- Notice Period
Experience:
- Customer Care Specialist: 1 year (Preferred)
Language:
- Mandarin (Preferred)