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reportsJob description
RESPONSIBILITIES :
- Answering incoming calls, managing several lines simultaneously, determining the nature of the call and route the caller to the appropriate department/personnel.
- Provide information to the callers about the laboratory services, hours of operation, location etc.
- Take and convey the messages accurately and promptly to the intended recipients.
- Perform minor maintenance on the telephone system when technical issue arises, such as resetting lines or trouble shooting on minor problem. If not resolve to communicate with the IT team.
- Compile and maintain the call records and if any follow-up action is needed.
- Generate the airway bill (if any) to send mail/packaging to branches/clients.
- To assist in tracing reports from the local lab and do the filing, general support to the administrative of RBC.
- Maintain the knowledge of the Lablink policies and procedures.
REQUIREMENTS:
- Preferred Diploma in Medical Lab Technology or any related field.
- Minimum of 1 year of working experience.
- Ability to communicate fluently in Bahasa and English
- Experience in laboratory environment is an advantage (< 2 years)
- Open vacancy at Lablink Headquarters
Job Type: Full-time
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