Manager, Sales (Automotive)

RM 1,512 - RM 5,222 / month

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1. Operation

Manage and controlling service Centre operation to ensure all task and processes comply to standard operation requirement.
Accountable for ensuring the outlet achieved customer satisfaction score as targeted by Principal and Company.
Ensure customer’s concern are handled effectively and in timely manner.
Ensure service policies and procedures are implemented as per standard operating procedures (SOP).
Ensure the monthly intakes, sales, gross profit, expenses, and net profit objectives are met as per guidelines/budgeted issued by HQ.
Ensure the facilities related to customers are maintain in good condition.
Consults others to resolve problems beyond own authority or decision-making limits.
Monitor and verify request for purchase or repairs with proper justifications to optimize the usage and control.

2. Operation Compliance

Plan and Discuss with CCE/CCO carry out all administrative tasks and any necessary follow up work related to CS.
Ensure outlet comply government agency, Principal, and Company requirement.
To perform environment health & services (EHS) evaluation and update to Regional Manager.
Assists and Inspect documentations, and record to achieve compliance on internal policies.

3. Administration

Monitor current /pending job order to ensure its closed as per standard operation procedure.
Oversee/monitor repair work conducted by mechanic to improve productivity & efficiency.
Manage, monitor & resolve all credit & cash overdue/outstanding debt to ensure it’s collected in time as per standard operation procedures required.
Check and monitor warranty claim submission is administered.
Monitor parts inventory efficiently to ensure minimum stock month/value is achieved as per standard requirement.
Monitor and audit mechanic tools & workshop general equipment to ensure maximum utilization/usage.

4. Customer Satisfaction