Shift Supervisor

RM 1,650 - RM 2,200 / Per Mon

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Key Responsibilities

Acts with integrity, honest and acknowledge that promote the culture, values and mission of Baskin Robbins.
Anticipates customer and store needs by constantly evaluating environment and customer cues. Take appropriate action and provide support to ensure targets are met.
Executes store operational policies and procedures, including those for inventory management, cash handling, labour cost control and safety & security to ensure the safety of all patrons during each shift.
Follow all cash management and cash register policies and ensure proper cash management practices are followed by the shift team.
Check bank-in reports of outlets to ensure daily sales takings are banked in on time.
Resolve sales and operations issues in an effective and timely manner.
Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards.
Maintains regular and consistent attendance and punctuality.
Provide operational support including skills, manpower, stocks or any related deemed necessary in the event of any function, business opportunities meant to maximize Company’s topline achievement.
In the event of you leading a store, you will assume the key responsibility of a Rank 1 with close guidance of your superior.
Carry out any others and ad hoc duties as assigned by superior.

Requirements & Qualifications:

Welcome Fresh Graduate with minimum of diploma in Hotel Management, Culinary Arts or its equivalent.
1 - 2 year of experience in operations management in F&B or food service industry.
Articulate and able to communicate effectively across all functions and levels.
Demonstrate leadership in managing teams and sales/result driven.
Relentless focus on the customer, understands what customer wants and how to deliver the experience.
Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.
Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.
Continuously seek opportunities to improve self and others.
Lead with trust, commitment, coach and develop junior staff.
Understands to drive overall business success and is accountable to prioritize and deliver quality results.

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