Front Office Assistant Manager

RM 4,000 - RM 4,000 / Per Mon

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Requirements:

Diploma in Hospitality Management or related field.
Minimum of 3 years of experience in a front desk or receptionist role.
Strong knowledge of hospitality industry standards and best practices.
Proficient in MS Office and hotel management software.
Good problem-solving ability and professional demeanor.
Excellent communication skills and attention to detail.
Ability to create a welcoming environment.
Experience in answering and screening calls, as well as scheduling appointments.
Ability to observe business etiquette and maintain a professional appearance.

Responsibilities:

Supervising daily front desk activities according to the established guidelines.
Prioritize and delegate daily work responsibilities to front desk staff.
Train and guide front desk staffs to provide quality customer services.
Manage staffing schedules, shift changes, payrolls, and labor costs.
Resolve guest issues and enquiries to ensure guest satisfaction.
Schedule front desk meeting to identify and resolve operational issues, accounting variances, and housekeeping discrepancies.
Develop and implement strategies for bell desk, front office and parking.
Ensure that facility is maintained clean, neat, safe and secure.
Ensure that employees are properly groomed and dressed.
Identify process improvement to achieve financial and service goals.
Plan shift schedule and duties based on business forecast.
Supervise the billing and cash processes to ensure compliance with company standards.
Provide feedback to the team members on their performances and improvements.
Assist in preparing yearly operating budgets, capital expenditure and manpower budgets.
Monitor and control expenses within the allotted budget.