E-Commerce Manager

Full Time, onsite
KEDAI CINCIN AMPANG
Ampang Jaya Municipal Council, Malaysia

RM 2,500 - RM 4,500 / Per Mon

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An E-Commerce Manager is responsible for handling the online retail operations of a business, ensuring a seamless user experience and driving revenue growth through various

RESPONSIBILITIES:

1. Strategy Development:

Develop and implement comprehensive e-commerce strategies tailored to the jewellery sector, focusing on brand positioning and market penetration.
Monitor industry trends, competitor activities, and consumer preferences to adjust strategies effectively.

2. Website Management (all e-comm platform):

Oversee the e-commerce website, ensuring high-quality images and descriptions that reflect the luxury and craftsmanship of the jewellery product and conceptualisation.
Manage the product catalogue, including seasonal collection and exclusive designs.

3. Digital Marketing (branding & ads platform):

Plan and execute digital marketing campaigns to promote jewellery collections, sales events and brand stories.
Utilize social media platforms like Instagram and TikTok to engage customers and showcase jewellery visually.

4. Analytic and Reporting:

Analyze website performance, customer engagement, and conversion rates to identify opportunities for improvement.
Prepare regular reports on key performance indicators (KPI’s) and make data-driven recommendations to enhance e-commerce performance.

5. Supply Chain and Fulfilment:

Coordinate with supply chain and logistics team to manage inventory levels, especially for high-value items.
Address any issues related to order fulfilment, shipping and returns ensuring a premium customer experience.

6. Team Leadership:

Lead, monitor and develop the e-commerce team, fostering a collaborative environment focused on achieving sales goals.
Prepare regular reports on key performance indicators (KPI’s) and make data-driven recommendations to enhance e-commerce performance.

7. Budget Management:

Develop and manage the e-commerce budget, ensuring effective allocation of resources for marketing campaigns and operational needs.
Monitor expenses related to promotions, advertising and logistics, optimizing for better ROI.

REQUIREMENTS:

1. Education:

Bachelor’s Degree in Business, Marketing, E-Commerce, or related field.
Specialization in jewellery design, gemology, or luxury marketing is an advantage.

2. Experience:

Proven experience in e-commerce, digital marketing, or retail management, specifically within the jewellery or luxury goods sector (minimum 3 years).

3. Language:

Proficiency in English and Bahasa (Preferred).

4. Skills:

Excellent verbal and written communication skills.
Knowledgeable and hands-on with the full e-commerce process, from online marketplace to logistics.
Self-motivated and dedicated, with excellent interpersonal and problem-solving skills.
Strong knowledge of SEO, SEM, PPC, and advertising for e-commerce.

Job Type: Full-time

Pay: RM2,500.00 - RM4,500.00 per month

Benefits: