Business Support Specialist

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

The Business Support Specialist for Merchant Submission and Onboarding will play a crucial role in ensuring a seamless and efficient onboarding process for new merchants. This position involves coordinating with various departments, managing documentation, and providing exceptional support to Business Development Managers in both Singapore’s & Philippines’s to perform submission and onboarding for merchants throughout their onboarding journey.

Key Responsibilities:

• Merchant Onboarding:
  Facilitate the end-to-end onboarding process for new merchants, ensuring all required documentation is collected, verified, and processed in a timely manner.
  
• Documentation Management:
  Maintain accurate records of merchant submissions, agreements, and other relevant documents. Ensure compliance with company policies and regulatory requirements.
  
• Communication: Serve as the primary point of contact for merchants during the onboarding process. Provide clear and timely communication to address any questions or concerns.
  
• Collaboration: Work closely with internal teams such as Sales, Compliance, and IT to ensure a smooth onboarding experience for merchants.
  
• Training and Support: This role provides training to Merchant Referral Partners(MRP) & direct merchants on how to use the company’s systems and tools to perform self assisted onboarding. To support & assist with troubleshooting any issues that arise during the submission and onboarding process by the MRPs.
  
• Process Improvement:
  Identify opportunities to streamline and improve the submission & onboarding process.
  Recommends Implement best practices to enhance efficiency and merchant satisfaction.
  
• Reporting: Generate and analyze reports on submission & onboarding metrics and performance. Provide bi-weekly insights and recommendations to management on resolution, challenges or good practises for regional implementations.

Pre-Requisites :

• Education: Bachelor’s degree in Business Administration, Finance, or a related field.
• Experience: Minimum of 2-3 years of experience in a business support or customer service role, preferably in the financial services or e-commerce industry.
• Skills:
  • Strong organizational and time management skills.
  • Excellent communication and interpersonal skills.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Ability to work independently and as part of a regional team.
  • Attention to detail and a high level of accuracy.
  • Problem-solving skills and the ability to handle multiple tasks simultaneously.

Preferred Skills:

• Experience with merchant application submission & onboarding processes regionally
• Knowledge of regulatory requirements in the financial services industry.
• Familiarity with financial payment processor jargons.

Are you game?