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Butler/Customer Service (Based in Macau) (ID: 605797)

  • Full Time, onsite
  • Agensi Pekerjaan PERSOLKELLY Malaysia Sdn Bhd
  • Kuala Lumpur Front Office & Guest Services (Hospitality & Tourism) Full time RM 8, Malaysia
Salary undisclosed

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The Butler is responsible to attend the needs and wants of the Villas and selected suites / rooms guests to ensure that they have a memorable stay experience. Butler will be the 24/7 point of contact for the selected guests.

- Experience working as a Butler or Executive floors in five-star international hotel preferred
- Knowledge of Hotel Property Management Systems (preferably OPERA)
- Knowledge of F&B, Front Desk, Concierge and Housekeeping operations
- Proficient in software packages including Word, Excel, Outlook
- High school diploma or equivalent professional training
- Displays exceptional commitment to improving customer service
- Cultural astute in order to deliver upon guest expectations
- Proven customer orientation
- Highly personable with an energetic approach to customer interactions
- Effective execution skills
- Ability to build relations with all customers – external and internal
- Demonstrate high degree of self-discipline and diligence
- Ability to work under pressure and meet deadlines
- Ability to work on flexible shift including overnight, weekends and holiday on rotation basis, work on overtime when needed
- Fluent in both written and spoken Cantonese or Mandarin, good commend in both written and spoken English