Customer Support Executive (Mandarin Speaker)

Join Doo Group – Explore α Better Future

Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together!

Looking for a New Challenge? Join Us as We Expand Globally!

As we continue our global business expansion, we’re on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.

DOO you have what it takes?

What you’ll be working on:

• Respond to customer inquiries via phone, live chat, tickets, and email.
• Contribute to the development and enhancement of Standard Operating Procedures (SOPs).
• Support the training of new employees.
• Organize and research client needs, and communicate with relevant departments to address these needs.
• Manage and resolve customer complaints professionally.
• Perform quality inspections on work to ensure high standards.
• Assist in team management and coordination.

What we’re looking for:

• Bachelor’s degree or higher.
• Fresh Graduates are welcome to apply.
• Clear, organized, and skilled at solving complex problems.
• Strong ability to learn independently.
• Excellent communication and coordination skills.
• Experience in financial industries, such as stocks, futures, bonds, or fund transactions.
• Proficient in both Chinese and English, with excellent writing and soft skills.
• Willingness to work flexibly, including shift arrangements.

What we offer/What's in it for you:

• Seeking to expand your regional work experience? Work alongside industry-leading professionals from around the globe in an environment filled with opportunities for continuous learning and growth.
• We value your wellbeing - You'll find it here along with our comprehensive medical, dental, optical, and wellness benefits.
• We appreciate your contributions with a 13th-month salary and performance bonus.
• We reward our best employees with quarterly employee recognition awards in USD.
• Feeling drowsy after lunch? Take advantage of our smart pantry access and weekly tea break/lucky draw.

Life as DOOers

At Doo Group, we embrace a culture where continuous growth, collaboration, and creativity are at the heart of everything we do. As a DOOer, you'll collaborate with top professionals from around the globe, dive into exciting projects, and play a pivotal role in shaping the future of finance.

Unlock your potential with Doo Group. Apply now and step into a role where your impact is celebrated!

Discover your potential with Doo Group.

Apply now and be part of our success story!

#DooBeyondLimit #TogetherWeDooMore #SucceedYourCareerWithDoo