Internship, Mass Communication
- Internship, onsite
- Malaysian Communications and Multimedia Commission
- Cyberjaya, Malaysia
Salary undisclosed
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Job Description
- The internes will assist the permanent officer in monitoring complaints made to the official MCMC X account.
- The interns' task is to respond to received complaints within the specified time frame.
- Interns need to record each complaint and the actions taken.
- Interns, with the advice of the senior staff, will forward the complaints to the appropriate Department for proposed resolution.
- Once the Department has drafted and confirmed the response and actions to be taken, the trainee will send that response to the complainant.
Learning Outcomes
- Social Media Management: Develop practical skills in monitoring and managing official social media accounts for a government agency.
- Customer Service: Enhance ability to respond professionally and promptly to public inquiries and complaints within specified timeframes.
- Data Management: Gain experience in systematically recording and tracking customer interactions and resolutions.
- Interdepartmental Communication: Learn to liaise effectively between public inquiries and relevant internal departments, improving organizational communication skills.
- Complaint Resolution Process: Understand the full cycle of complaint management, from initial receipt to final resolution, in a large organization.
Internship Application
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