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Internship, Mass Communication

  • Internship, onsite
  • Malaysian Communications and Multimedia Commission
  • Cyberjaya, Malaysia
Salary undisclosed

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Job Description

  • The internes will assist the permanent officer in monitoring complaints made to the official MCMC X account.
  • The interns' task is to respond to received complaints within the specified time frame.
  • Interns need to record each complaint and the actions taken.
  • Interns, with the advice of the senior staff, will forward the complaints to the appropriate Department for proposed resolution.
  • Once the Department has drafted and confirmed the response and actions to be taken, the trainee will send that response to the complainant.

Learning Outcomes

  • Social Media Management: Develop practical skills in monitoring and managing official social media accounts for a government agency.
  • Customer Service: Enhance ability to respond professionally and promptly to public inquiries and complaints within specified timeframes.
  • Data Management: Gain experience in systematically recording and tracking customer interactions and resolutions.
  • Interdepartmental Communication: Learn to liaise effectively between public inquiries and relevant internal departments, improving organizational communication skills.
  • Complaint Resolution Process: Understand the full cycle of complaint management, from initial receipt to final resolution, in a large organization.

Internship Application

  • Please attach your latest transcript;
  • Please state your latest CGPA;
  • Please state your internship period in months; and
  • Please state your internship period (start date and end date).