Customer Service Executive (no night shift)
- Full Time, onsite
- EPS Malaysia
- Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 2, Malaysia
Salary undisclosed
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Location: Kuala Lumpur (accessible by public transport-LRT/ MRT)
Position: Permanent/ contract (depends on interview performance)
(Training will be provided)
Job Responsibilities:
• Deliver world class customer service via telephone
• Provide a polite, professional and accurate response
• Manager customer's expectations and display ownership for customer's requests
• Liaise with appropriate departments to resolve issues brought up by customers
• Support Team Leader and Managers to continuously review processes, identify and resolve service
gaps through constructive feedback and implement process improvements where appropriate
• Undertake any other works and duties allocated by management as and when required
Requirements:
- At least 1 year experience in call center
- Able to speak fluent English & Bahasa (able to understand Mandarin / Cantonese will be added as advantages)
- Able to join with short notice
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