Multilingual Customer Support Representative

Hello! We are seeking a dedicated and organized Customer Support Specialist to manage the retention process of enrolled Medicaid patients from A to Z. This role involves ensuring members recertify and remain on their Medicaid plans, addressing any concerns, and providing exceptional customer service. This is an on-site job.

Responsibilities:

• Manage a monthly caseload of Medicaid members to ensure timely recertification and continued enrollment.
• Ensure patient satisfaction with their Medicaid plans and services, addressing and resolving any issues they may come across.
• Respond to patients' questions and ensure all documentation is accurate and up-to-date.
• Follow up with the existing patients.

Requirements:

• Proficient in English and Mandarin, Cantonese highly preferred to effectively communicate with customers.
• Ability to work 9pm-6am local time
• Strong customer service skills with a friendly and positive attitude.
• Ability to multitask efficiently in a fast-paced environment.
• Exceptional organizational skills and attention to detail.
• Willingness to work on-site.

What we offer:

• Competitive salary commensurate with experience.
• Opportunities for career growth and development.
• Employment contract.
• Paid training.