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Jobs or company...

Cloud Solutions Engineer

  • Full Time, onsite
  • Sitecore Malaysia Sdn. Bhd.
  • Kuala Lumpur Developers/Programmers (Information & Communication Technology) Full time, Malaysia
Salary undisclosed

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Engineering & Technology Kuala Lumpur, Malaysia

Description

Cloud Solutions Engineer (Kuala Lumpur)

About Us:

Our mission is to elevate leading brands through unforgettable digital connections with their customers. Sitecore delivers a composable digital experience platform that empowers the world’s smartest and largest brands to build lifelong relationships with their customers. A Sitecore is the leading company bringing together content, commerce, and data into one connected platform that delivers millions of digital experiences every day. Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers. Learn more at .

Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The are what drive and unite us across the globe.

About the Role:

Sitecore is experiencing spectacular growth all over the world. To build on Sitecore’s success and growth, we’re looking for a skilled Cloud Solutions Engineer with a solid background in Computer Science, with CMS knowledge and Cloud administration experience, to join our Managed Services team.

What You’ll Do:

  • Provision, support and maintain our customer's cloud and on-premise environments and Sitecore products.
  • Implement and maintain tools for monitoring and operations.
  • Implement and maintain tools for logging and reporting.
  • Troubleshoot and resolve issues in non-production and production environments.
  • Respond to service disruptions while maintaining SLA uptime.
  • Participate in a 24/7 on-call rotation along with our other engineers. Will need to carry laptop when on-call and have internet and phone access.
  • Proactive monitoring to ensure that issues are being identified and addressed in real-time.
  • Collaborate with customers and engineering for new release planning.
  • Develop and maintain documentation on operational procedures.
  • Automate and streamline production operations and processes (PowerShell/MS runbook).
  • Execute scheduled maintenance and optimization services.
  • Assist in infrastructure design, estimating, and communicating with clients and prospects.

What You Need to Succeed

  • At least 3 years of client technical support experience.
  • Excellent command of English.
  • Infrastructure and network knowledge.
  • Network and application security knowledge.
  • Application support experience.
  • Experience with Load Balancing Solutions.
  • Azure / Cloud administration experience, including scripting and automation.
  • Database knowledge in MySQL, MS SQL, MongoDB.

Additional Skills That Could Set You Apart:

  • Experience with Cloud and Sitecore is an advantage.
  • Experience with load testing tools is a plus.
  • Experience with CDN/WAF solutions is a plus.
  • Knowledge of Sitecore, Adobe, Wordpress or other CMS
  • 24x7 on-call experience.

Why you should click ‘Apply’:

  • Growth! We are tapping into an exciting $30B market opportunity that is still very much in its infancy and feel. It’s never been a better time to join Sitecore as we look to grow by 30% YoY. Growth for us means growth for you and your career.
  • Great team and company culture! You can find out more about our and learn about on our . Thanks to the work of every employee globally, Sitecore has been recognized for award-winning Culture by Comparably.

How we hireAt Sitecore, we put a lot of care and time into who we hire. We believe that in order to build the best products, we need to build high-impact teams. Our recruitment process centers around what we call the Life Story interview, a conversational-style interview where we get to learn more about you.

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