Analyst Collections - Chinese Speaker

Job Summary

Execute collection and cash applications activities efficiently and effectively in compliance with company policies and procedures. Ensure collection of missed or outstanding payments from clients are minimized.

Duties and Responsibilities

 Responsible for the cash collection of a designated customer portfolio and resolve billing disputes in a manner that is fair and timely.

 Review and reconcile all payments received on a current and daily basis

 Focus on managing portfolio of receivable accounts and ensure aged balances remain within the set business targets

 Update bad debts provision, prepare analysis on debts and monitor account performance

 Prepare reconciliation of accounts and resolve discrepancies which arise

 Prepare scheduled /ad hoc financial analysis reports

 Adhere to agreed service levels, company policies and procedures

 Resolve operational issues and escalate to supervisor where necessary

 Develop and maintain working relationships with customers to ensure that solutions are adopted, implemented, and maintained appropriately.

 Participate in internal / external audit. Provide required information.

 Cooperation with cross function teams within SSC for monthly closing activities Job Requirements Education : Degree in relevant field (Commerce, Finance, Accounting) Experience : 1 – 3 years of work experience Industry or shared services experience is an added advantage Skills Requirements

 Team player with strong interpersonal skills

 Familiar with Microsoft Office or equivalent tools  Good verbal and written communication skills in English