Customer Service Consultant
Salary undisclosed
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We are a fast-growing swim school dedicated to providing high-quality swimming lessons to babies and children. Our mission is to promote water safety and help swimmers of all ages build confidence in the water. We are looking for a dedicated individual with a passion for transforming his/her good customer service skills to achieve customer excellence and sales targets.
Key Responsibilities:
- Handle inbound and outbound customer calls or messages related to new swim class inquiries, scheduling, and general questions.
- Provide excellent customer service, ensuring all customer needs and concerns are addressed promptly.
- Proactively promote swim programs and packages to prospective clients, handling sales inquiries and conversions.
- Assist in coordinating swim class schedules, ensuring smooth operations between instructors, students, and parents.
- Process enrollments, cancellations, and class changes promptly.
- Work closely with the branches to manage class logistics, including booking pool time and handling rescheduling.
- Maintain strong relationships with customers by following up on inquiries, providing updates, and promoting additional services or promotions.
Requirement
- Diploma, Degree, or equivalent; a background in sales or customer service is a plus.
- Experience in a customer service, call center, or sales role is preferred.
- Able to communicate well in English, Mandarin & Bahasa Malaysia due to our diverse customer base.
- Excellent communication and interpersonal skills.
- Ability to multitask and manage time effectively.
- Strong organizational skills, with a keen eye for detail.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Familiarity with CRM systems is an advantage.
- Possessed strong PC skills with Microsoft Office knowledge, Google Sheets, e.g Word and Excel.
- Willing to work at IOI Boulevard, Puchong
What We Offer:
- Competitive salary with performance-based incentives.
- Opportunities for career development within the swim school.
- A supportive team environment.
- Comprehensive training in customer service, sales, and swim school operations.
- 5 Days work
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