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Customer Success Executive (Fresh Grad Welcome)

Salary undisclosed

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About Company:

Education is our passion and we made our decision to guide others along the way. Mr. Louis Loh, our founder, has successfully established Growth Valley Sdn Bhd. Growth Valley is in charge of Research and Development, Consultation, Operation, Training, Content, Design and more.

Our main focus is to enhance people’s lives with breakthroughs in various aspects. By providing innovative solutions and strategies, we aim to empower individuals and organizations to reach their full potential and achieve their goals.

More information: https://bit.ly/GV-RC24

RESPONSIBILITIES:

  • Responsible for answering & screening telephone calls, Messaging & Email.
  • Expedite for customer complaint, follow up to ensure resolution achieved customer's satisfaction.
  • Undertake any specific assignments, ad-hoc jobs and related duties as when required.
  • Assist in courses training (Online course).
  • Perform any other administrative function including daily and monthly report.
  • Proficient computer skills (Advanced MS Excel, PowerPoint, Word).

REQUIREMENTS:

  • Candidate must possess a Diploma / Advanced / Higher/ Graduate Diploma in any fields.
  • Fresh graduates are encouraged to apply.
  • Preferable language(s): Mandarin with writing and oral skills.
  • Must have good interpersonal, communication and customer services skills.
  • Must be independent, self-disciplined with a strong work ethic and well-organized individual.
  • Capable to perform multi-tasking efficiently
  • Excellent planning and time arrangement skills
  • Candidates fluent in Mandarin are preferred as the role requires the candidate to deal with Mandarin speaking clients.