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What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
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  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
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  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Service Escalation Specialist (Contact Centre - Outbound)

  • Full Time, onsite
  • UOB Centre of Excellence (M) Sdn Bhd
  • Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 3, Malaysia
Salary undisclosed

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About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

About The Department

The UOB Centre of Excellence (UCoE) is a UOB-wholly owned subsidiary based in Malaysia, providing Group Business Services (GBS) to support the UOB Group. UCoE is expanding to deliver other business services to support the Bank's growth ambition.


Job Responsibilities

  • As a Service Escalation Specialist, you are responsible for recovering and resolving negative customer service experiences and regaining customer loyalty.
  • Communicate with customers professionally and empathetically to address their concerns and provide timely resolutions (where applicable).
  • Investigate feedback thoroughly to understand the root cause and identify areas for improvement.
  • Document all interactions and resolutions accurately (in customer relationship management, CRM).
  • Analyse complaint trends and provide insights to management for continuous improvement of services and processes.
  • Stay updated on company policies and services to provide accurate information to customers.

Job Requirements

  • At least a recognized Diploma with minimum 2 years’ experiences. (SPM / STPM or equivalent certificate holders with at least 5 years of work experienced may be considered).
  • At least 1 year experience of complaints management / manager call back / customer service
  • Ability to work on rotational shifts including Public Holidays
  • Experience in financial industry - Cards related product knowledge will be an advantage.
  • Possess a positive mindset with a “CAN-DO” attitude and passion to deliver quality customer service.
  • Possess a pleasant voice & good telephone etiquette.
  • Resourceful, proactive, attentive to details and a good team player.
  • Possess good communication skills (verbal and written English)
  • Mandarin speaker is welcome too.
  • Pleasant disposition, patient with strong perseverance
  • Fast learner and resourceful
  • Good stress management skill
  • Meticulous and highly accurate

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

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