Live Chat Agent [24 hours Rotational Shift] - Immediate Hiring
- Full Time, onsite
- TRANSCOSMOS (MALAYSIA) SDN. BHD.
- Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 2, Malaysia
Salary undisclosed
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“Transform your ideas and service mindset with us. Join us now!”
Roles & Responsibilities
- Assisting Vendors and Customer's inquiry in the Food Delivery platform.
- Ensure the highest possible quality of customer service for our Vendors or Customers.
- Process orders and manage relationships with Vendors.
- Supervising personnel to address questions, problems, and special requests for orders and actual delivery statuses.
- Ensure that processes are followed and bring in new ideas for improvement (Business Mindset).
- Constantly work towards improving Vendor or Customer experience.
- Handle Vendor or Customer request, as well as external communication with them.
- Technical assistance - vendors on order-related issues, technical issues for their devices (phone and printer)
Job Requirements
- Minimum requirement SPM
- Having atleast 1 years of experience in call centre experiece highly preferred.
- Able to travel to Menara Public Bank 2, Jalan Raja Chulan or Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur (Near Public Transport)
- Able to commit to Shift: 24/7 shift rotation, 5 days’ work with 2 days off. Off days on rotational basis
- Able to join 23 September 2024
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