Guest Service Associate

Job Description

• Interact with all guests on all matters relating to rooming, cashiering and guest information services.
• Ensure that all guest information is complete upon arrival, including name, address and method of payment.
• Validate method of payment upon guest’s arrival and departure, and ensure all charges are appropriately posted.
• Be responsible for ensuring a comfortable and memorable stay for guests, gather feedback, update guest’s details and facilitate arrival and departure formalities for both VIP and other guests.
• Cooperate, coordinate, and communicate with Housekeeping to achieve a high standard of guest services.
• Always greet guests in a friendly and courteous manner and attempt to learn and use guests’ names at every opportunity. This is of utmost importance in the goal of providing personalized service.
• Attend regular departmental meetings and training.
• Familiarize with night audit procedure and perform night shift duty as instructed by Duty Manager.
• Keep abreast with reference to all promotions and events taking place in and out of the hotel.
• Be familiar with the hotel's products and services and policies.
• Work closely with other Front Office personnel in a supportive and flexible manner, focus on the overall success of the hotel and the satisfaction of the hotel guest.
• Coordinate with Accounting Department with regards to Accounts policies.
• Implement daily job in line with SOP and established standards.
• Answer guest inquiries and assist them with their service needs and requests.
• Undertake any other duties as required by the Management.

Job Requirement

• Good team player
• Have basic knowledge/ similar experience on housekeeping field will be advantage.
• Able to understand and speak Malay and English (other extra languages will be an added advantage)
• Salary shall commensurate to your experience.