Telesales Specialist (General Insurance)

Roles & Responsibilities:

• Conduct proactive outbound telesales activities to acquire new and renewal customers for our general insurance products.
• Value-add and create sales urgency to customers for our General Insurance products – Primarily retail motor, commercial motor, maid insurance and other smaller lines of retail products.
• Respond to customer queries professionally and facilitate resolution of problems while anticipating customers’ needs in phone, email and chat.
• Conduct verification checks on all existing customers as per company SOP and regulatory requirements.
• Ensure service quality and professional service conduct including intermediaries’ support.
• Ensure accuracy, customer information and complete documents are submitted.
• Coordinate with other departments as and when required to onboard cases in a timely manner.
• Compliance with established company policy procedures and guidelines.
• Assist immediate supervisor to prepare any reports and ad-hoc initiatives to improve sales and service strategies.
• Assist immediate supervisor to prepare any reports and ad-hoc initiatives to improve sales and service strategies.

Qualifications & Requirements:

• Insurance certifications on either of the following: Certification in General Insurance (BCP, PGI, and CommGI ), Certificate of Insurance Practice, Diploma in Insurance (General), AMII, FMII
• Candidates without insurance certificates may be considered and will need to pass all certs within 1 month

2. Work Experience

• Minimum 2 years of telesales experience
• Familiar with general insurance personal lines products
• Experience in call centre management and telephony tools.
• Demonstrate sales ability and professional/technical knowledge of sales process and techniques.
• Experience in working in a computerized environment.
• High level of interpersonal skills at multiple levels.
• Pleasant telephone voice.

3. Communication Skills

• Effective oral and written communication skills to clearly express ideas over a phone call.
• Employ consultative skills and techniques in negotiation; explore alternatives to reach outcomes that gain customer or staff acceptance.
• Excellent customer service skills to identify and recognize customer and staff needs and meet those needs. Exceeding customer satisfaction is expected in all customer and staff interactions.
• Effectively exploring alternatives and positions to reach outcomes (both internal and external); anticipating customer needs; giving high priority to customer satisfaction.
• Fluent in oral and written expression of English and preferable another local language.