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Outlet Manager

Salary undisclosed

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Oversee all outlets around the Klang Valley including:-

  • Ensuring that all service crew members perform their daily tasks and basic responsibilities; accordingly, whilst being able to backup each service crew as at when required.
  • Assigning responsibilities to service crews in accordance to work requirements.
  • Maintaining the speed and quality of the production and service areas.
  • Controlling outlet inventories through accurate ordering and stock takes.
  • Performing personnel actions such as hiring, training, scheduling, etc.
  • Supervises and coordinates activities on a per shift basis, including scheduling, training, counselling, and enforcing work procedures and service standards.
  • Disseminating information from briefings / meetings to team members.
  • Handling simple customer feedbacks.
  • Maintains food and beverage readiness by notifying employees of service standards.
  • Assists in all cash handling functions including POS system, registers, and daily reports.
  • Assures outlet areas achieve the highest standards in areas of cleanliness, preparation, and service.
  • Maintains safe, secure, and healthy work environment.
  • Keeps equipment running by reporting any issues to the operation team at headquarters, and subsequent following up with troubleshooting breakdowns, performing preventive maintenance, and calling for repair etc.
  • Observes, evaluates, and documents job performance of service crew.