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Oversee all outlets around the Klang Valley including:-
- Ensuring that all service crew members perform their daily tasks and basic responsibilities; accordingly, whilst being able to backup each service crew as at when required.
- Assigning responsibilities to service crews in accordance to work requirements.
- Maintaining the speed and quality of the production and service areas.
- Controlling outlet inventories through accurate ordering and stock takes.
- Performing personnel actions such as hiring, training, scheduling, etc.
- Supervises and coordinates activities on a per shift basis, including scheduling, training, counselling, and enforcing work procedures and service standards.
- Disseminating information from briefings / meetings to team members.
- Handling simple customer feedbacks.
- Maintains food and beverage readiness by notifying employees of service standards.
- Assists in all cash handling functions including POS system, registers, and daily reports.
- Assures outlet areas achieve the highest standards in areas of cleanliness, preparation, and service.
- Maintains safe, secure, and healthy work environment.
- Keeps equipment running by reporting any issues to the operation team at headquarters, and subsequent following up with troubleshooting breakdowns, performing preventive maintenance, and calling for repair etc.
- Observes, evaluates, and documents job performance of service crew.
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