Customer Relation Officer

Role Overview:
We are seeking a friendly and proactive Customer Relation Officer responsible for handling customer inquiries, complaints, and providing prompt solutions. This position aims to deliver a superior customer experience and ensure customer satisfaction and retention.

Key Responsibilities:

• Respond to customer inquiries and provide fundamental product information via phone and various social media platforms. Ensure customer requests, feedback, and complaints are addressed in a timely manner
• Training will be provided to help you maintain in-depth knowledge of the company’s products and services to assist customers accurately
• Provide weekly and monthly comprehensive customer reports, and present summarized insights to relevant departments to facilitate continuous improvement
• Work closely with the sales department to ensure potential leads and existing customers are tracked and attended to promptly
• Manage CRM operations to ensure all customer data and statuses are updated accordingly

Qualifications:

• Proficiency in multiple languages
• A minimum of 1 year of experience in customer service or a related industry
• Strong communication skills and a customer-centric mindset