Customer Service Executive
Salary undisclosed
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About Us: Join our dynamic team where we prioritize exceptional customer service and foster a collaborative work environment. We are seeking a dedicated Customer Service Representative to support our day-to-day operations and contribute to our mission of delivering outstanding customer experiences.
Job Responsibilities:
- Customer & Stakeholder Interaction: Engage with customers and internal stakeholders daily, building sustainable relationships through professional and interactive communications, whether by phone or email.
- Issue Resolution: Act as the primary contact point for customer complaints and issues, providing timely and effective resolutions.
- Ad Hoc Tasks: Handle additional assignments as directed by your superior to support various business needs.
- Other Duties: Perform other tasks and responsibilities as assigned, contributing to the overall success of the team.
Requirements:
- Education: SPM/Advanced/Higher Diploma in any field or equivalent. A major in Accounting or Finance is a plus.
- Experience: One year of relevant experience is advantageous. Fresh graduates with an interest in starting a career in a call center are also encouraged to apply.
- Language Skills: Proficiency in written and spoken English, Mandarin, and Malay.
- Skills: Strong communication skills, a willingness to learn, and the ability to work effectively within a team.
- Attributes: Ability to work under pressure and thrive in a fast-paced environment.
What We Offer:
- Career Growth: Opportunities for career development and advancement within the company.
- Training: Comprehensive training programs to enhance your skills and knowledge.
- Supportive Environment: A collaborative and supportive team culture.
- Competitive Compensation: Attractive salary package and benefits.
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