Tele Sales Agent - Malay Speaker & English
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Position Open to: Have full working rights for Malaysia alone
Occupation: Call centre agent
Number of Positions: 10
Position Level: Junior Executive
Relevant Exp: Minimum one year sales experience
Related Skills: Communicate by Telephone, Guarantee Customer Satisfaction, Have Computer Literacy, Listen Actively, Show Confidence, Speak different languages (Bahasa Malay & English), Provide Customer Follow-up Service, Sales Activities & Telemarketing sales experience.
Education: SPM and above
Job Responsibilities:
A Telesales Bahasa Malaysia speaker is responsible for making outbound calls to potential customers in Malay & English markets to promote and sell products or services..
What will you do as a Telesales agent?
- Call to consult and convince customers to use the right product and close the order according to the data the customer has demanded (available data).
- Manage / store customer information on the company system
- Take care and support close customers, provide preferential programs for customers to increase sales
- Completing the assigned KPIs as prescribed
Specialized knowledge and skills:
Necessary skills:
- Voice clear, fluent, good communication. And a good telesales person needs to know how to focus on needs and the customer's desire to be able to give accurate advice
- Strong command of the Bahasa Malaysia language + moderate in English and be able to effectively communicate with customers to understand their needs and provide solutions
- Skilled in building rapport with customers, overcoming objections, and closing sales
- Excellent communication and negotiation skills
- Selling skills, closing sales
- The ability to grasp customer psychology
- Ability to work independently in a team
Terms of employment: Contract
Rotational Shifts: 2 Shift Times (9 am to 6 pm & 12 pm to 9 pm MYT)
Rotational Offs: Will have 6 days off in a months
Language: Should be able to Read, Write and Speak Bahasa Malay & English
Salary: Max RM 2700 Basic + Commissions
Attitude and qualities:
· Honesty, enthusiasm for work
· Passion for making money;
· Love consulting and sales work
Education and experience:
- Language Required : Bahasa Malaysia & English
- Min SPM graduated with at least 1 year and above of Tele-sales experience (making sales via call out)
- Preference will be given to candidates with sales/product consulting experience from industries such as beauty, banking/finance, Telco, Insurance, online business.