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Service Manager

Salary undisclosed

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Position: Service Manager

Job Description:
We are seeking a highly disciplined and responsible Service Manager to lead our after-sales team. The ideal candidate will have strong leadership qualities, a passion for challenges, and be dedicated to ensuring exceptional customer satisfaction.

Key Responsibilities:

  • Manage and oversee the after-sales service operations, ensuring high levels of customer satisfaction.
  • Lead and motivate the service team to meet performance goals and service standards.
  • Analyze service department operations and implement improvements to boost efficiency and quality.
  • Ensure adherence to company policies, safety protocols, and compliance with industry regulations.

Requirements:

  • Minimum Degree in Automotive Engineering, Business Administration, or equivalent.
  • At least 2 years of experience in an automotive after-sales management role.
  • Strong leadership, problem-solving, and analytical skills.
  • Customer-centric thinking with a results-oriented approach.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • Knowledge of SAP and VSS systems is an added advantage.
  • Chinese speaker is an added advantage.

Additional Skills:

  • Strong interpersonal and communication skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Excellent time management and organizational abilities.

Why Join Us:

  • Competitive salary package.
  • Opportunities for career advancement.
  • Dynamic and collaborative work environment.