Customer Support Specialist
- Full Time, onsite
- DELPHINT OPERATION SDN. BHD.
- Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Full time RM 4, Malaysia
Salary undisclosed
Apply on
Original
Simplified
Location: The Stride Tower, Bukit Bintang
(Accessible by LRT Hang Tuah Station/ Monorail Hang Tuah Station within a 5-minute walking distance)
Job Description:
- Provide timely and professional assistance to customers via phone, email, and chat.
- Address and resolve customer inquiries, complaints, and technical issues related to trading accounts and platforms.
- Assist customers with account setup, verification, maintenance, and troubleshooting.
- Maintain a thorough understanding of the company's trading platforms, products, and services to effectively assist customers.
- Ensure customer interactions and transactions comply with regulatory requirements and company policies.
- Gather and relay customer feedback to improve products, services, and customer experience.
- Work closely with other departments, such as IT, Compliance, and Risk Management to resolve complex customer issues.
Working Hours:
- Monday to Friday
- Monthly rotational shifts: 8am to 5pm / 1pm to 10pm
- No night shifts
Requirement:
- Diploma, or bachelor's degree or higher, with excellent command of spoken and written English and Mandarin, as the role requires interaction with Mandarin-speaking counterparts in China and Hong Kong.
- Proficient in identifying, summarizing, and sharing problems, with a deep understanding of operational roles and a clear career plan.
- Demonstrates strong learning ability, execution capability, and good stress tolerance.
- Willing to work according to the given schedule (8am-5pm/ 1pm-10pm).
Similar Jobs