Customer Service Executive

Job Responsibilities: -

• Work with the customer care team to ensure proper customer service is being delivered.
• Greet customers and merchants warmly and ascertain problems or reasons for calling.
• To handle all enquiries from customers and merchants, and provide appropriate feedback and alternatives within the time limits.
• Provide accurate, valid and complete information by using the right methods or tools.
• Build sustainable relationships of trust through open and interactive communication.
• Identify and assess customers' needs to achieve satisfaction.
• Contribute to team effort by accomplishing related results as needed.
• Resolve product or service problems via phone, email, mail or social media by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• To provide support and user guidance for the Company’s services and products.
• Assist in any ad-hoc tasks as and when is assigned by immediate superior.

Job Requirements: -

• Candidate with at least one (1) year of working experience in customer service is preferred.
• Experience in a call or contact centre environment will be an added advantage.
• Candidate must be good at multitasking and ability to resolve conflict and problems for customers and merchants.
• Good computer literate, especially in MS applications and good troubleshooting skills.
• Able to work independently with minimum supervision and team player.
• The ability to prioritise with excellent time management skills.
• Strong phone contact handling skills and active listening.
• The capacity to remain calm under intense pressure, especially when dealing with angry customers; customer orientation and ability to adapt or respond to different types of characters.
• Good telephone etiquette, i.e. well-presented, tactful, polite, patient and attentive.
• Good interpersonal, communication and organizational skills.
• Good command of Bahasa Malaysia, English and additional speaking or writing language will be a plus.
• Willing to work on shifts including the night shift.
• Minimum six (6) months contract position available at start and conversion as the permanent position will be subjected to individual performance and achievement.
• Working locations: Kepong Bandar Sri Damansara, Kuala Lumpur and Bandar Sunway, Selangor.

Education Requirements: -

• Candidate must possess at least a minimum SPM or above level or any other equivalent qualification.
• Fresh graduates are encouraged to apply as training will be provided.

How this career will benefit you?

• Training for a good career development.
• Attractive remuneration package (medical, insurance, etc).