IT Support cum Administrator

Job Responsibilities:

• Provide day-to-day IT support to ensure smooth operation of systems and networks.
• Troubleshoot hardware, software and network issues promptly and effectively.
• Respond to IT-related complaints and provide support to end-users.
• Handle new user account creation and deactivation processes in alignment with company’s protocols.
• Manage Microsoft user accounts, ensuring appropriate access levels and security measures.
• Manage the procurement process for IT equipment, software and peripherals.
• Perform regular maintenance and updates on IT hardware and software to ensure optimal performance.
• Manage software licenses and ensure compliance with relevant regulations.
• Oversee the management of company domains, ensuring proper configuration and security
• Manage and maintain server racks, including WIFI, power supply and server equipment.
• Ensure the security and organization of server environments.
• Contribute to the continuous improvement of the company’s operation system.
• Manage the mobile/virtual phone system, including configuration, troubleshooting and maintenance.
• Support end-users with IP PBX- related issues and enhancements.
• Oversee the maintenance and supply of office photocopiers and printers and coordinate with Vendors for repairs and servicing as needed.
• Assist with general office administration tasks including office supplies management and facility coordination within Division.

Job Requirements

• Degree or Diploma in Information Technology / Computer Science or equivalent
• Minimum 2 years of working experience in IT Support and office administration.
• Strong knowledge of IP PBX systems, Microsoft user administration and domain management.
• Familiarity with IT equipment procurement, hardware and software maintenance and server management.
• Excellent organizational and multitasking skills.
• Ability to troubleshoot and solve technical problems efficiently.
• Strong communication skills and the ability to work collaboratively with various teams.