Program Manager/Key Account Manager
Salary undisclosed
Failed to check availability
Retry
Original
Simplified
Job Description :
- Be the Champion of the customer and the customer's voice throughout the factory. Effectively communicate all customer requirements to appropriate departments. Ensure Customer Service Policy is implemented for your customers.
- Prepare and continually update Customer Account Development Plans for your customers and achieve agreed targets for sales and profit.
- Review and act where necessary on Customer Satisfaction Survey Results
- Feedback to customer all relevant data requested in formats required by customer.
- Coordinate activity of Sales Representatives (where applicable) for your customers.
- Prepare and review all quotations to your customers. Coordinate approval with GM/BUM/DCS.
- Travel as required to meet with customers at their locations.
- Host customer visits and prepare presentations.
- Follow up with customers on quotations, price feedback and price negotiations. Coordinate approvals and responses with BUM/GM/DCS.
- Direct the materials sourcing team to solve problems for your customers.
- Follow up on all start-up activity and hold scheduled reviews for assigned customer projects to ensure all milestones meet commitment dates. Prepare reports for customers and management.
- Review and prepare all customer forecasts, budgets and targets. Obtain approval from BUM/GM.
- Work with GM and materials organization to ensure customer cost reduction programs are established and run effectively.
- Facilitate customer interface with all other departments as required.
- Ensure internal customer business reviews are implemented effectively to include review of P.P.V., inventory level, payment status, and other key indicators.
- Any other assignment given by the superior.
Job Requirement :
- Excellent interpersonal skills for effective communication at all levels, including with senior management, customers at all levels of management, suppliers and factory personnel.
- Strong project management, business analysis and sales skills.
- Excellent English language skills, both written and verbal,
- Preferably have a Degree in Business Administration/Electrical / Electronics / Mechanical Engineering with a working experience of 3 years or more in contract manufacturing in the electronics and/or plastic injection moulding industry
- Knowledge of tool making/moulding will be an added advantage.
- Knowledge of SMT, wave solder, test will be ab added advantage.
Similar Jobs