Apple Product Specialist

Job Descriptions:

Showroom and Floor Staff Management

• Ensure that each chosen Apple Champion performs their assigned duties: Advocacy: Apple champ role & responsibility:
  (1) Assure that the Apple Fixture is neat and clean and complies with the demo / merchandising guidelines;
  (2) Assure that the Apple Fixture is always prepared to serve customers (i.e., that every demo unit has demo content and is linked to wifi);
  (3) Lead the them to complete the SEED scoring.
• Closely collaborate with ASM to provide all Apple Sales Staff with training. Made sure every member of the Apple sales team has the product expertise necessary to assist customers.
• Daily/Weekly Tracking on MBAAR POS KPI Setting / Performance and Apple Fixture Expansion Plan Improvement
• Lead and mentor all showroom and sales staff, and ensure that the showroom meets all attachment requirements and achieves the sales and service KPI (growth in all categories).
• Foster positive relationships with store management and staff to ensure cooperation and support for merchandising initiatives.
• Implement and deliver Apple directed initiatives and leverage Apple strategies and programs to the sales partner.

Merchandiser & Brand Ambassador

• Ensure that Apple product merchandising is always up to standard and updated as required to meet brand, product and segment specific information and promotions
• Ensuring the store is merchandised and Apple products are displayed in accordance to the Apple merchandising guideline and Planogram Compliance to the Apple branded fixture located in store. Example: DCOTA etc.
• Maintain an excellent sales, product and service knowledge at all times in order to deliver the best customer solution.
• Monitor inventory levels of Apple products, communicate with store management regarding replenishment needs, and assist with stock rotation as necessary.
• Provide regular reports on merchandising activities, product performance, and any issues or opportunities observed in-store.

Product Training Arrangement

• Collaborate with Distributor Trainer on curating training plan for Apple Champ and general staff.
• Schedule regular training sessions at all unassisted and in-line stores on Apple product for virtual teams.
• Assist with in-store training presentations to educate customers on the latest in innovation and total solutions; deliver in-store seminars on Apple specific products and solutions
• Providing adequate training to underperforming employees and the showroom as a whole. Ensure store staff are well briefed and trained on new Apple products and promotions

Job Requirements:

• Bachelor’s Degree in Marketing/Business Management/Business Administration.
• Possess at least 3-5 years of Purchasing/Merchandising, Sales and Training Experience in a retail industry
• Preferably has basic Apple’s product knowledge.
• Willing to travel.
• Strong interpersonal skill and communication skills with aptitude in building relationships with professionals of all organizational levels
• Microsoft Skills Literacy (Excel, Word and PowerPoint).
• Exceptional leadership and team management skills.
• Able to propose and execute solutions to problem arose with appropriate independent justification.