IT Engineer

Project management and Implementation services

• Onboard new customer
• Establish Nephroflow systems locally and in regional countries.
• Travelling in the region for possible installation, sales support activities, project implementation, discussions, site inspection, installation, training, and troubleshooting purposes.
• Performing an initial FIT/GAP analysis and assisting the product management team to find a suitable solution
• Project planning and management
• Coordinating the server installation with the hospital IT team and providing necessary information.
• Coordinate always with Hospital IT department personals.
• Coordinating the activation and testing of integrations and perform necessary technical assistance to establish the system during the initial stage of the project. (POC)
• Installation of the system with the necessary hardware and software configuration.
• System Integration with weight scales with necessary hardware and software solutions.
• Perform required integration as per different user requirements with external departments.
• Understand the application and provide user training.
• Providing training to key users
• Implementing and validating the workflows
• Provide support and guidance before and during go-live
• Aftercare the first weeks after the go-live
• Maintain the system after installation on-site and remotely.
• Troubleshooting and maintenance of the system day to day user error, network error situation, missing data, data in not captured, data is not transferred to external system.
• Provide feedback to product management.
• Provide possible solutions for any issues or software bugs reported after consulting product management.
• During field activity working time will vary. Work late or work during weekends.
• Provide training for internal staff members in respective countries.

Assisting the sales team.

• Closely coordinate and work with the respective country’s sales team members.
• Provide more in-depth demo’s if needed.
• Answer functional questions during tenders.
• Participate in regional congresses and assist with necessary demonstrations and marking activities.

Training in the context of software updates.

• Create or translate training materials for new software versions.
• Provide training to customers in the context of upgrades.
• Assisting NIATMS software in case some assistance is needed with IT vendor.
• Assist Other minor IT assistance under Nipro Asia operations.

Account management.

• Visit existing customers.
• Evaluate customers satisfaction.
• Identify upselling opportunities.
• Capture and create user needs with relevant Stakeholders
• Act as the Single Point Of Contact for all customers.
• Provide 1st line support on both functional and technical issues.

Requirements