Guest Service Assistant

Main Duties

• Familiarize with the hotel system to make reservations and perform check-in/check-out
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel’s facilities and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with housekeeping & maintenance team to ensure all rooms are clean, tidy, fully-furnished & intact to accommodate guests’ needs
• Confirm reservations and arrange personalized services for VIP customers
• Collect payments and handle different forms of payments (cash, debit card, credit card, virtual credit card)
• Employees are required to be responsible for cash balance before and after their shift
• Employees are required to be able to work shifts (morning, afternoon, & night)
• Upsell additional facilities and services, when appropriate maintain updated records of bookings and payments
  

Qualifications
- Fluency in both English and Malay
- Excellent communication and interpersonal skills.
- Previous experience in customer service, hospitality, or a related field is preferred.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficient in using computer systems and software relevant to the hospitality industry.
- A friendly, positive attitude and a genuine desire to help others.