Senior Ambassador Associate
Salary undisclosed
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Responsibility:
- Provide full guidance to our valued customers and agents when visiting to site. Includes guiding customers for praying and communicate with customers in good manner and humble.
- Familiarize with urn installation, burial, and ancestral tablet installation service SOP.
- To prepare daily confirm party and prepare temporary name tag.
- Update deceased info and attachments into hybris system and prepare monthly installation report.
- Complete and liaise with purchaser and supplier on photo and name tag or name plaque for urn installation cases. Ensure the name tag or plaque is ready within 45 days.
- Planning and designing for DaiBye praying package for ala-carte and yearly package. To monitor and blast message to customers and achieve sales target.
- Ensure details of 49 days food offering package is correct before issuing to service ambassador.
- Ensure 49 days and DaiBye praying package utensils are well maintained. To swiftly replace any utensils that are not presentable. To monitor stock and avoid misplaces and utensils.
- To follow up on customer feedback and co-ordinate with ambassadors for necessary action and update customer on the progress.
- To assist on event coordination for all site events and ensure smooth pre and post event operation.
- To assist service ambassador to open urn compartment during peak hours and festivals.
- Ensure that you abide to work ethics.
- Full collaboration with colleagues and superiors.
- Perform any ad-hoc assignments from Superior and management from time to time.
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