Epicareer Might not Working Properly
Learn More

Senior Logistics Customer Service Executive

Salary undisclosed

Apply on


Original
Simplified

About us

UNIQTRANS is a leading logistics company, providing total logistics solutions and freight management services. We specialize in cold chain market handling perishables, FMCG, and pharmaceutical products. In line with our growth and expansion, we invite dynamic individuals who are eager to take on new challenges to join us in the ever-evolving logistics landscape.

Qualifications & experience

  • Experienced in logistics management, at least 5 years in leadership role
  • Possess excellent knowledge of customs regulations and procedure, permits, and documentations
  • Continuously approach new knowledge with an open mind and seek for continuous growth
  • Proactively seek ways to improve customer service processes
  • Ability to solve problems independently
  • Excellent verbal and interpersonal communication skills with customers and colleagues
  • Establish good working relationship and maintain a pleasant work environment
  • Degree in logistics management, supply chain, or related fields
  • Able to operate Microsoft applications (M365 would be added advantage)

Tasks & responsibilities

  • Coordinate and manage local handling processes e.g. customs clearance, transportation, warehousing, actively fulfilling all shipment handling processes and documents
  • Manage day-to-day operations, liaise with customers, and ensure timeliness of shipments
  • To proactively communicate and understand customer shipment requirement and advice shipment requirements
  • Ensure customer's shipments are handled proactively and efficiently fulfilling customer's satisfaction, resolving any issues that arises during shipment processes
  • Build, lead, and develop a strong & results-oriented team, identifying opportunities for continuous improvement
  • Establish close working relations with other departments and provide mutual assistance when required

Benefits

  • Competitive salary and benefits
  • Opportunities for career advancement and professional development
  • Provide External and Internal Training and Development
  • Prioritize a Healthy Work Culture
  • 5 working days
  • Medical Benefits and Insurance Protection
  • Team Building and Company Trip
  • Social Events and team dinners