Customer Service Officer-Call Centre (After Office Hours Only)
Salary undisclosed
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- Handle incoming/outgoing calls and emails within the targeted service levels
- Act as the subject matter expert and provide coverage advice to customers on their enquiries
- Work with inter-departments to resolve customers’ enquiries
- Provide excellent service to all our customers at all times and achieve targeted customer satisfaction score
- Issue Letter of Guarantees for patients
- Book medical appointments on behalf of clients
- Perform any other administrative function whenever required
Requirements:
- Good communication, interpersonal and customer engagement skills
- Good command of English (written and spoken) is a must
- Competent computing skills such as MS Word, MS Excel
- Excellent service mindset
- Team player who can work together with a big team
- Versatile and adaptive
- Medical and/or health insurance knowledge is an advantage
- Must be able to work in night shifts, weekends and public holidays
- 12hrs rotation shift basis
- Shift allowance provided
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