Customer Support Specialist - (Shift work)

JOB DESCRIPTIONS:

· Respond to customer inquiries and provide accurate information and solutions in a timely and friendly manner.

· Troubleshoot 1st level technical issues and provide support through phone, email, chat and WhatsApp.

· Manage and resolve customer complaints and escalate to appropriate teams when necessary.

· Maintain accurate records of customer interactions, transactions, comments, and complaints.

· Collaborate with cross-functional teams to improve customer experience and provide feedback on customer issues.

· Identify opportunities to upsell and promote company products and services to customers.

· Stay updated on company products, services, and policies.

· Meet or exceed performance targets and KPIs.

· Make outbound calls to potential customers and share information about products and services.

· Meet quotas for calls and perform customized targeted cold calling sales strategies.

· Coordinate with operation & eCommerce team to ensure customer's special requests are fulfilled.

· Process product warranties, refunds and returns.

· Other adhoc instruction or task given by manager.

JOB REQUIREMENTS:

· High school, Diploma or equivalent; college degree preferred.

· More than 1 year of experience in customer service or technical support.

· Excellent communication skills, both written and verbal.

· Ability to multitask and prioritize tasks effectively.

· Strong problem-solving skills and attention to detail.

· Experience with customer service software and tools, such as Zendesk.

· Familiarity with CRM systems and online communication platforms.

· Ability to work flexible hours, including weekends and holidays(upon request).

· Full-timer working hour :

· Shift : Morning Shift Time : 6:00 AM - 3:00 PM

· Shift 2: Afternoon Shift Time: 12:00 PM - 9:00 PM

· Shift 3: Night Shift Time: 9:00 PM - 6:00 AM

· Must be willing to work on weekend, off day falls on weekdays.

· Committed, responsible and positive attitude.

· Ability to work under pressure and work independently in fast pace environment.

· Fast learning skill that able to pick up new products knowledge easily.

· Tech savvy person, proficient in the use of IT and software, familiar with kids tech product or various kind of electronic devices.

· Knowledge on sales & marketing and ability to communicate in Mandarin, Cantonese, Spanish, French, German, Japanese, Korean, or Vietnamese, is a plus point.

Job Types: Full-time, Permanent

Pay: RM2,000.00 - RM3,200.00 per month

Benefits:

• Flexible schedule
• Free parking
• Professional development

Schedule:

• Night shift

Application Question(s):

• Do you have proficiency in other languages? Please list down.

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Language:

• English (Preferred)