Guest Service Officer (Hotel)/Singapore / Up to $3k

Guest Service Officer (Hotel) x 1

Location: Singapore

Salary Range up to $3000

Responsibilities:

• Assist to verify monthly tax invoices received from vendors.
• Check and ensure all payments posted in RMS by GSOs are correct before banking-in.
• Prepare remittance advices for cash, credit card and cheque payment. To assist with bank in of cash via ATM located in GW mall.
• Raise Purchase Order in SAP.
• Assist Guest Services Manager to obtain quotations from vendors as and when required.
• Maintain a shared petty cash float of $1000 and raise petty cash claim forms when required.
• Responding to residents’ survey received via Review Pro.
• Inspect and check apartments for VIP/CIP new arrivals, raise work order via e-Connect for defects.
• Assist with site inspection during weekends, public holiday and after office hours.
• Change and replace apartment’s door lock batteries and safe box batteries as and when needed.
• Cover GSOs’ duties when shortage of manpower and/or when GSO on meal break. Duties of GSOs includes but not limited to –
• Perform check-in and check-out.
• Collect payment from residents.
• Programming of apartment’s keycards.
• Posting of sales transactions and miscellaneous charges in RMS.
• Plan and executive monthly resident’s activity.
• Attend to and resolve residents’ requests and complaints promptly and courteously
• Coordinate with other departments and service provider to resolve resident’s feedback or complaints.
• Perform investigation on reported lost item(s) in apartment and/or incident involving residents.
• Process forms for refund of deposits for checked-out residents.
• Oversees team’s tardiness and grooming.
• Preparation of monthly team’s roster.
• Coaching and guiding GSOs in the handling of difficult and demanding residents.
• Assist to oversee the security team. Read security occurrence book daily and ensure that follow-up actions are taken on feedbacks or complaints by residents.
• Oversees all Facilities (Lounge, Gymnasium, Rejuvenate, Play) to ensure in good condition and liaise with vendors for repair works as and when required.

Job requirements

• At least 2 years of experience in hotel / serviced apartments / customer service
• Any 5 days work week including weekends and public holidays
• Shift work (730am - 330pm / 2-10pm)

Job Type: Full-time

Pay: RM2,800.00 - RM3,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Overtime pay