Epicareer Might not Working Properly
Learn More

Technical Assistance Centre (TAC) Engineer

RM 2,500 - RM 4,000 / month

Apply on

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


Original
Simplified

MAIN ACCOUNTABILITIES

  • Accepts technical escalation from customer service helpdesk
  • Tier 2 network support
  • Leads post-mortems for service incidents
  • Provide technical support and services in resolving complex network issues
  • Continuously improve network knowledge and skillset to support project and network
  • Notify the management and related parties for high profile issues
  • Network and Internet peering monitoring
  • Able to recommends improvement whenever needed to meet with the latest network standard
  • Able to convey technical networking information to non-technical customers
  • Proof of concept testing
  • Own the operation process and flow
  • Product development
  • Data center maintenance and support
  • Ensure incident tickets are responded and updated properly, resolved in a shortest time as possible within the SLA
  • To make sure all links and network devices are at optimum performance
  • Ensure MTTR at 4 hours
  • Ensure no tickets are resolved longer than 5 days.

REQUIREMENTS

  • Possess a Degree or equivalent in IT/ Networking or related area with 3 to 5 years’ experience in telecommunications, network operations or network engineering
  • In depth knowledge of network routing and switching protocol, especially BGP and OSPF and good knowledge in Cisco product is a big plus
  • Strong interpersonal and communication skills
  • Strong team player who is committed to customer service excellence
  • Proven ability to work independently and within a team environment
  • Comfortable in a culturally diverse global working environment
  • Independent problem solving skills with the ability to assume leadership of resolution activities
  • Able to work on standby, on-call and over weekend and public holiday if required

Job Types: Full-time, Permanent

Pay: RM2,500.00 - RM4,000.00 per month

Similar Jobs