Technical Assistance Centre (TAC) Engineer
RM 2,500 - RM 4,000 / month
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MAIN ACCOUNTABILITIES
- Accepts technical escalation from customer service helpdesk
- Tier 2 network support
- Leads post-mortems for service incidents
- Provide technical support and services in resolving complex network issues
- Continuously improve network knowledge and skillset to support project and network
- Notify the management and related parties for high profile issues
- Network and Internet peering monitoring
- Able to recommends improvement whenever needed to meet with the latest network standard
- Able to convey technical networking information to non-technical customers
- Proof of concept testing
- Own the operation process and flow
- Product development
- Data center maintenance and support
- Ensure incident tickets are responded and updated properly, resolved in a shortest time as possible within the SLA
- To make sure all links and network devices are at optimum performance
- Ensure MTTR at 4 hours
- Ensure no tickets are resolved longer than 5 days.
REQUIREMENTS
- Possess a Degree or equivalent in IT/ Networking or related area with 3 to 5 years’ experience in telecommunications, network operations or network engineering
- In depth knowledge of network routing and switching protocol, especially BGP and OSPF and good knowledge in Cisco product is a big plus
- Strong interpersonal and communication skills
- Strong team player who is committed to customer service excellence
- Proven ability to work independently and within a team environment
- Comfortable in a culturally diverse global working environment
- Independent problem solving skills with the ability to assume leadership of resolution activities
- Able to work on standby, on-call and over weekend and public holiday if required
Job Types: Full-time, Permanent
Pay: RM2,500.00 - RM4,000.00 per month
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