Aftersales Admin
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Job Description: Aftersales Admin
Key Responsibilities:
- Handle all administrative duties related to the aftersales department, including filing, data entry, and correspondence.
- Maintain and update customer records, service schedules, and warranty information in the company’s database.
- Coordinate and schedule service appointments, ensuring efficient use of resources.
- Assist with the preparation and distribution of aftersales reports and documentation.
- Manage the daily cash register, including receiving payments, issuing receipts, and processing refunds.
- Ensure accurate and timely reconciliation of cash transactions at the end of each day.
- Handle petty cash and prepare daily, weekly, and monthly cash flow reports.
- Maintain accurate records of all transactions and ensure compliance with company financial policies.
- Greet and assist customers visiting the aftersales department, providing them with information and support as needed.
- Respond to customer inquiries via phone, email, or in person, ensuring a high level of customer satisfaction.
- Handle customer complaints and escalate them to the appropriate department or manager if necessary.
- Assist with the management of parts and inventory related to aftersales services.
- Monitor stock levels and coordinate with suppliers to ensure timely replenishment of necessary parts.
- Assist in conducting regular inventory audits and ensure accurate record-keeping.
- Support the aftersales team with any additional tasks as required, including organizing meetings, preparing documents, and assisting with special projects.
- Ensure the workspace is kept clean and organized, following all health and safety guidelines.
Qualifications:
- Minimum SPM/Certification/Diploma in any field of study.
- Proven experience in an administrative or cashier role, preferably in an automotive or retail environment.
- Strong numerical skills and attention to detail.
- Proficiency in MS Office (Excel and Word).
- Excellent communication and interpersonal skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Strong customer service orientation.
Preferred Qualifications:
- Experience in the automotive industry or aftersales support.
- Familiarity with inventory management systems.
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