[Urgent hiring] Customer Servcice

我们正在招聘多个职位，工作地点包括 KL Sentral / Shah Alam / Cheras 并担任客服人员。
我们主要负责的市场包括台湾，香港，中国以及其他。

Work in office

福利待遇：

• 年假 & 病假
• KPI 津贴 & 夜班津贴
• EPF, SOCSO
• 医疗索赔 - Medical claims
• 我们提供带薪培训 ！

岗位职责：

• 需要良好的中文和英文沟通。
• 负责客户在线咨询答疑，针对客户咨询需求，提供有效解答
• 与有关部门保持良好的沟通与合作
• 在客户服务和准确信息方面超越客户的期望。
• 团队合作以实现所需的 KPI 和 SLA。

入职要求：

• 所需语言 ： 流利的中文与英文沟通 (粤语将会是额外的优势）
• 學歷SPM需一年或以上的相关经验
• Diploma / Degree 畢業生可申請， 無工作經驗也可

Overall Responsibilities:

• Handle inbound/outbound inquiries, feedback and provide resolutions to customers over the phone, email or via chat relating to product/service.
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience.
  

Requirements:

• Education- SPM and above (SPM, Diploma, Degree etc)
• Customer service experience is an advantage
• Language- English, Mandarin
• Tolerance for repetitive work in a fast-paced, high-production work environment
• Ability to rotate shifts, as needed.
  

Job Details:
Working location: KL Sentral / Shah Alam / Cheras
Salary: Basic+ KPI+ shift allowance (Based on interview performance, education qualification and working experience)

Why Join Us?
Diversity and inclusivity
Work-life balance
Positive environment with helpful and friendly colleagues
Strong learning and development plans for your career growth
Strategic location with direct access to public transport
Attractive monthly KPI incentives
Competitive salary packages