Software System Support 系统支援客服
- Full Time, onsite
- Smart-Acc Solutions Sdn Bhd
- Kuala Lumpur Help Desk & IT Support (Information & Communication Technology) Full time RM 3, Malaysia
Salary undisclosed
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- Assisting Dealer/ Customer remotely in resolving issues in daily use of application
- Perform data troubleshooting locally and remotely
- Provide application support
- Root cause analysis
- Ensuring the troubleshooting resolution within targeted resolution time
- Coordinating with other teams for data/ system issue
- Assist on install, implement, configure & update customer software application & hardware equipment.
Job Requirements
- Motivated, self-starter and one who love troubleshooting and programming.
- Able to work independently and as a team.
- Able to work under pressure.
- Willing to learn and Adaptable to new changes
- Strong communication and interpersonal skills
- Possess good analytical and troubleshooting skill
- At least 1 years of working experience in related field is required for this position.However, fresh graduates are encouraged to apply to start as Junior.
- Diploma / Degree in Computer Science / Information System or equivalent.
- Willing to work after office hour/ weekend/ public holiday when required
- Preferably Junior Executive specialized in IT/Computer - Software or equivalent.
Added Value Skills
- Have domain knowledge in Accounting / Billing / Inventory / POS (Point of Sales).
- Familiar with Stimulsoft Report Designer tool.
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