Quality Assurance Assistant

Position Summary

• Provide administration and clerical support to the Quality Assurance Manager.
• Assist Quality Assurance Manager to coordinate, implement and monitor quality systems and risk management in support of the hospital business strategy, goals and objectives.
• Assist Quality Assurance Manager (QAM) in all aspects of programs to ensure a good quality culture and openness.

Duties and Responsibilities

• Assist to drive continuous improvement initiatives to enhance productivity, quality standards and service excellence.
• Disseminate new and revised quality related policies, programs and practices to the staffs.
• Involve in the preparation of internal audit schedules and assist with internal audit and audit results
• Assist in dosing the non-conformances identified of post-audit report for submission to relevant group-person concerned.
• Receive and compile complete incident reports.
• Monitor of hospital external certification and accreditation.
• Assist QAM in tracking renewal / application of certificate/ license/permit. 8. Assist QAM in risk assessment and risk controls discussion and process.
• Assist to coordinate yearly risk register review process of all department/ services. 10. Assist QAM in provision of quality assurance training for all employees.
• Collect and compile monthly census or statistical data from the relevant departments for submission to management office.
• Monitor annual safety and emergency/ disaster activities are being carried out by each related team.
• Keep Quality Assurance files in good condition, organized and up to date.
• Assist QAM in organizing committee meetings as required.
• Perform any other duties as assigned and/ or directed.

Education and Requirements

• Diploma in any healthcare discipline or any related field. Medical or Nursing background would an added advantage.
• Computer literate.
• Able to work independently.
• Ability to work with people and work under pressure.
• Ability to speak, read and write in English language and Bahasa Malaysia.

Special Demands

• Good observation skills.
• Has good analytical skill to interpret and analyze data and reports.
• Reliable, trustworthy, ethical and discreet.
• Ability to work accurately, with attention to detail.
• Have the ability to prioritize and manage important task.
• Open to changes and learn new things.
• Team player with strong interpersonal relationship and communication skills.