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CUSTOMER SERVICE EXECUTIVE

Salary undisclosed

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  • Proceed customer order upload.
  • Handle Production Application for sample request.
  • Expedite stock process and follow up delivery with Production Control Team.
  • Send shipping notification to customer after shipment dispatch.
  • QC recall part and stock replacement shipment arrangement.
  • Support Sales if receive customers claim and survey request.
  • Receive customer forecast forward to Planners team for stock replenishment.
  • Amend or change outstanding orders pricing after sales updated price.
  • Submit Notes Application for goods return.
  • Follow up and check hub stock level or over 90 days request customer consume stock.