Customer Service Officer (Property Management)

Job Responsibilities:

• Person in charge and responsible for the Property Handover Work, Pre-Handover Inspection, and handover entire processes and procedure. i.e. registration for owner, assign parking lot, collection of maintenance/miscellaneous fees, attend to owner’s inquiries.
• Assist the Owner and resolve their problems/complaints, report and follow up with contractors on rectification of defects.
• Correspondence to owners for any property-related matter; handle and attend to owners’ complaints and resolve problems.
• Assist in overseeing the day-to-day property operational matters.
• Build a good rapport with owners in order to deliver efficient management services.
• Promptly attend to any emergencies matter and report to Superior/Manager.
• Coordinate with the out-source service providers (Cleaning, Landscaping, Pest control, etc.) to ensure the cleanliness of the property public areas e.g; lobbies, facilities rooms, corridors, car parks, etc.
• Analyses prepare of reports, ensures documentation are fulfilled Company requirements and in compliance with relevant law and regulations and other related administrative jobs.
• Assist Annual AGM preparations and documentation.
• Work closely with Project Team, Maintenance Engineering Team, and Security Team to ensure the facilities of the building are well maintained.
• Assist in other ad-hoc tasks assigned by Superior/Manager from time to time.
• 5.5 working days per month (work full day on alternative Saturday)

Job Requirements：

• Fresh graduate are welcome to apply.
• Candidates with relevant experience in Property Management / Hotel industry will be added advantage.
• Possess good communication, multi-tasks, interpersonal skill, problem-solving skills, and team player.
• Able to take up new challenges, and work under stress.
• Proficient in speaking and writing in Mandarin and English (Mandarin speaker as required to deals with Mandarin-speaking owners/clients).

Why join us :

• Very attractive salaries that commensurate with work experience.
• Each of our staff are given meal and transport allowances.
• Health and medical insurance is covered for all permanent staff.
• We are in a very fast pace industry with a lot of career & growth opportunities.
• External training opportunities (within and/or outside of Malaysia) given to eligible staff.
• We support a safe environment for our employees.
• We provide a clear understanding of our company’s business priorities.
• Being associated with our brand will entitle you to industry benefits.