Collection Executive

Key highlights & benefits

• High growth and career advancement opportunities with flat & open office culture. Be part of the award-winning team in delivering innovative, fully digital Shariah-compliant auto service financing that has helped over 10,000 car owner repair/ service their car affordably
• Gain first-hand experience in a fully digital financing environment, powered by machine learning. You have a chance to experience collection and credit analysis
• Mission-driven job satisfaction. Helping customers to obtain convenience and yet affordable financing to address their emergency needs
• Competitive compensation and bonus. EPF, SOCSO, annual leave, medical benefits included
• Casual dress code with hybrid work arrangement. Modern/cool office, pantry available with free snacks/coffee/tea, office next to MRT (TTDI station)

The opportunity

Direct Lending's mission is to make simple, safe & affordable financing accessible to every hard working adult. We are on the lookout for a Collection Executive to join our credit and collection team. You will be part of the team that manages the credit risk for the Company's Syariah Compliant Digital Auto Service Financing and Micro Financing portfolio, ensuring timely collection of outstanding debts.

You don’t need to know everything about the financing industry (even we don’t!). But the work is fast-paced, challenging but yet rewarding. We’re looking for someone who is diligent, proactive, has a strong drive to make things happen, a team player with a passion for helping people and wants to keep improving yourself and grow your career.

We practice a reward and recognition culture, so you will be properly rewarded for your hard work. You will achieve a high level of job satisfaction amid the company's strong user and solution-focused environment. While working in collections, you are able to gain valuable experience in credit analysis, giving you a holistic credit experience.

If you are currently in collection and interested to know about credit in the digital world while wanting to advance your career, let’s chat!

What will you be doing?

• Contact, communicate and negotiate with debtors to facilitate timely repayment, repayment plans or settlements
• Maintain accurate records of interactions and agreements
• Identify cases for escalation or legal action when necessary
• Meet collection targets and performance metrics
• Provide professional and respectful customer service throughout the process
• Continuous identify challenges and opportunities and suggest solutions to grow and improve the business

Are you the one?

• Excellent communication and negotiation skills
• Strong problem-solving abilities
• Highly organised, attention to detail, persistent
• Good team player but able to work independently and work well under pressure
• Good command of Bahasa Malaysia and English
• Minimum 1-2 years experience in collection for personal financing, easy payment scheme, product financing or business financing

If not you, who? If not now, when? Send us your CV with a cover letter to and tell us more about your career aspirations. We regret that only shortlisted candidates will be notified.