Epicareer Might not Working Properly
Learn More

Data Analysis Specialist

  • Full Time, onsite
  • ServiceOne Solutions Malaysia Sdn Bhd
  • Bangsar South, Malaysia
Salary undisclosed

Apply on


Original
Simplified

Responsibilities:

  • Build up call centre’s data, analyse data indicators, and continuously optimize all data indicators;
  • Responsible for setting and tracking operation targets (SLAs), analyzing abnormal data or weak links, giving early warning and improvement suggestions;
  • Deeply understand the industry, improve the data analysis system, and promote the team's data analysis ability;
  • Any ad-hoc duties as assigned by the Company from time to time.

Requirements:

  • At least 3 to 5 years of data analysis experience, large volume data analysis experience in call centre or related service industry is highly preferred;
  • Strong knowledge of PowerBI and EXCEL functions for data analysis is an advantage;
  • Good presentation ability to interpret and present statistical analysis (text, data and charts);
  • Good at interpersonal communication, rigorous logical thinking, strong organization and coordination skills;
  • Independent, proactive, self-motivated, and able to meet tight deadline with minimal supervision.