Data Analysis Specialist
Salary undisclosed
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Responsibilities:
- Build up call centre’s data, analyse data indicators, and continuously optimize all data indicators;
- Responsible for setting and tracking operation targets (SLAs), analyzing abnormal data or weak links, giving early warning and improvement suggestions;
- Deeply understand the industry, improve the data analysis system, and promote the team's data analysis ability;
- Any ad-hoc duties as assigned by the Company from time to time.
Requirements:
- At least 3 to 5 years of data analysis experience, large volume data analysis experience in call centre or related service industry is highly preferred;
- Strong knowledge of PowerBI and EXCEL functions for data analysis is an advantage;
- Good presentation ability to interpret and present statistical analysis (text, data and charts);
- Good at interpersonal communication, rigorous logical thinking, strong organization and coordination skills;
- Independent, proactive, self-motivated, and able to meet tight deadline with minimal supervision.
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