Customer Service
Salary undisclosed
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- Customer Interaction: Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Issue Resolution: Address and resolve customer complaints, issues, and concerns efficiently.
- Product Knowledge: Maintain a deep understanding of the company’s products or services to assist customers accurately.
- Order Processing: Assist customers with order placements, cancellations, refunds, or exchanges.
- Record Keeping: Document customer interactions and maintain accurate records in the CRM system.
- Feedback: Collect and report customer feedback to improve service quality.
- Team Collaboration: Work closely with other departments (e.g., sales, technical support) to resolve complex issues.
- General Office Duties: Perform routine office tasks such as filing, data entry, photocopying, scanning, and answering phones.
- Correspondence Management: Handle incoming and outgoing mail, emails, and faxes. Ensure that communications are directed to the appropriate personnel or departments.
- Document Preparation: Prepare, format, and edit documents, reports, and presentations as required.
- Record Keeping: Maintain accurate records and files, ensuring they are up-to-date and easily accessible.
- Scheduling and Coordination: Assist in scheduling meetings, appointments, and coordinating travel arrangements for staff as needed.
- Customer Service: Greet and assist visitors, clients, and employees with inquiries or direct them to the appropriate person.
- Support to Departments: Provide administrative support to various departments, assisting with specific projects and tasks as required.
- Compliance: Ensure that all administrative procedures comply with company policies and regulations.
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